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Sephora Canada FAQs
How do I get free shipping at Sephora Canada?
Getting free shipping at Sephora Canada is easy! All Beauty Insider members receive free shipping with any US merchandise order. Guest checkouts with orders of $50, or more, will also receive free shipping. For orders under $50, shipping is only $6.95. Packages are usually received in just 1-3 business days. Sephora also offers guaranteed one and two-day shipping starting at $10.95
What is the Sephora Canada return policy?
If you are not satisfied with your purchase, or any gift, from Sephora Canada you can return any new or gently used items back to Sephora for a full refund back to your original payment method within 30 days of purchase. Refunds that are 31-60 days after purchase are eligible for an online credit (if returned by mail) and eligible for store credit in stores. Any Beauty Insider points or points used in purchases will be removed or credited back to the account when the transaction is processed.
Is there a Sephora Canada sign-up discount?
Yes! You can create an account with your email address and will receive free standard shipping with all orders online. Get the latest offers and information from Sephora Canada when you sign up.
How to use Sephora Canada promo codes
Have you been waiting to use a Sephora Canada promo code? Now is the time to shop and use it! After you have completed your order click on the basket in the right-hand corner of the screen. On the right side of the screen look under the Checkout Shipped Items, you will look for the box that says Enter Coupon or Promo Code. Slap that code into the box, press apply, and watch that price go down! Then, proceed to checkout.
How to contact Sephora Canada
If at any time you need to contact Sephora Canada for assistance, you can reach out to the customer service team who is ready and willing to help you.
- Contact Form:
- Log in at Sephora
- Scroll down and select a relevant topic. Next, select a subtopic. Then, you can choose to send an email or live chat via the contact form.
- Social media:
- Hours of operation:
- Monday-Friday - 5am to 9pm PT
- SAT-SUN: 6am to 9pm PT
- Phone number: 1-877-SEPHORA (1-877-737-4672) (U.S. or Canada)
- Live chat: Monday - Sunday: 5am to 9pm PT