Personalized Jewelry From Us
Yes, Pictures On Gold provides free standard shipping on orders over $99. Orders under $99 incur an $8.95 shipping fee. Delivery takes 2-5 business days for standard shipping.
No, personalized items including photo jewelry, name pieces, religious medals, and custom designs are final sale. Only standard, non-personalized chains can be returned within 30 days in original condition.
Sign up for their email newsletter to receive a welcome coupon for up to 20% off. New account holders also get 10% off automatically. Check homepage banners for current promotional offers.
Yes, they offer a price match guarantee. They'll match or beat prices from U.S.-based companies selling identical items with the same manufacturer number. Excludes auction sites and discontinued items.
Pictures On Gold offers several shipping options:
Yes, military members, veterans, and their families get 15% off all jewelry plus free shipping on orders over $75. You must sign up through WeSalute to receive your member ID.
Custom engraving on the back of items costs an additional $20. This allows you to add personal messages or dates to make your jewelry even more meaningful.
They accept all major credit cards, PayPal accounts, and money orders for phone orders. PayPal Credit is also available to split larger purchases into monthly payments.
Yes, call (877) 703-1143 to discuss better pricing when ordering multiple items. This is especially helpful for wedding parties, corporate gifts, or family orders.
All products are guaranteed against defects for one year from delivery date. After one year, repairs are evaluated case-by-case with applicable shipping charges for damaged items.
Pictures On Gold makes it surprisingly easy to save on custom jewelry without sacrificing quality. Beyond their seasonal sales offering up to 75% off, they've built smart shipping policies and customer perks that actually add up. Whether you're ordering a single photo locket or planning bulk gifts, there are several ways to cut costs while getting those meaningful personalized pieces.
Getting your discount to show up at checkout is straightforward, but timing matters for the best savings. Here's exactly how to apply any Pictures On Gold promo code you've found:
Pro tip: If you're ordering a custom piece that doesn't qualify for current promotions, call their customer service at (877) 703-1143. Associates can often provide a discount code for special orders.
Pictures On Gold's free shipping threshold is actually pretty smart. Most of their meaningful pieces — like photo lockets or fingerprint jewelry — fall right around this price point anyway, so you're not forced to buy random add-ons just to qualify.
Here's how their shipping breaks down:
The math is simple: if you're spending $90 on a custom piece, adding a $20 engraving to the back gets you free shipping and makes the piece even more personal. That's better value than paying $8.95 for shipping on the original item.
Unlike many U.S. retailers who hit international customers with surprise fees, Pictures On Gold includes duties and taxes in their shipping prices for several countries. This transparency is huge when you're buying gifts.
UK customers get standard shipping for $9.95 with all duties and taxes included, delivered in 4-8 business days. For faster delivery, express shipping costs $24.95 and arrives in 2-3 business days via FedEx.
Canadian customers can choose standard postal service for $12.95 (4-8 days) with duties included, or express shipping for $19.95 (1-3 days). Australia gets similar treatment with standard shipping at $14.95 and express at $24.95.
The key advantage? No surprise customs bills showing up weeks later. You pay once and you're done.
Pictures On Gold offers a price match guarantee that's actually usable. If you find the same new product with the same manufacturer's item number sold by a U.S.-based company for less, they'll try to beat or match that price.
Important conditions to know:
This policy shows they're confident in their pricing while giving you peace of mind that you're not overpaying.
Planning wedding party gifts or corporate orders? Pictures On Gold encourages you to call (877) 703-1143 to discuss better pricing on multiple items. This personal touch often leads to significant savings that aren't advertised online.
This approach works especially well for:
Signing up for their email and SMS alerts gets you a welcome coupon for up to 20% off, plus ongoing access to flash deals that can reach 75% off during major sales events. Their seasonal promotions are particularly strong around:
The homepage banner frequently displays current deals, so it's worth checking before you order.
Here's something important to understand: personalized items like photo jewelry, name pieces, and religious medals are final sale. This makes sense since they can't resell your custom piece to someone else.
However, standard chains are eligible for full refunds within 30 days if returned in original condition with all packaging and tags. This gives you flexibility on the non-personalized components of your order.
Pictures On Gold accepts all major credit cards, PayPal, and money orders for phone orders. They also offer PayPal Credit, which lets you break up larger purchases into monthly payments — helpful when you're ordering multiple custom pieces.
Need help with your order or have questions about customization? Pictures On Gold offers phone support seven days a week from 9am to 10pm.
Their extended hours and live agent availability make it easy to get help when you need it, especially important when you're creating custom pieces with sentimental value.