Lens.com Coupons

Q&A with Lens.com

How do I use my Lens.com coupon

Help yourself lower your monthly lens top-up and click through one of our coupons to be taken to the most relevant Lens.com discount. To use a coupon code, keep your tab open as your shop, then copy, paste and apply your code in the checkout screen to watch the price of your lenses lower.

Do I need a prescription to order from Lens.com?

Yes, all orders from Lens.com will require a valid prescription to proceed. You can easily send your prescription either via fax (1-800-401-1495) or by scanning it and forwarding it through to [email protected].

Once I’ve made an account with Lens.com, do I need to fill out anything extra for refills?

Nope, as long as your prescription is still valid you’ll be able to re-order your tried and trusted lenses in a few quick clicks when you’re signed in.

Lens.com Shipping Options

All lens orders shipped to the U.S are sent via FedEx, with three separate options to pick between:

SmartPost (Standard, 5-7 business days): $7.95
2nd Day (Express, 2-3 business days): $14.95
Next-Day (Express, 1-2 business days): $20.95

You can track any orders you’ve placed through the ‘Order Status’ page when logging in.

Returns to Lens.com

You’ll be happy to hear that there’s no time limit or return window on orders placed through Lens.com, as long as your lenses are not expired and unopened then you’re good to go! Contact customer services to obtain an RMA number and – should you need it – find a printable Returns Form online for a hassle-free return experience.

Connecting with Lens.com

Lens.com hosts two separate dedicated teams, one for customer service and one for prescriptions:

Customer service
Phone: 1-800-536-7266
Email: [email protected]

Prescription Verification
Phone: 1-888-393-7606
Email: [email protected]

You can also live chat at any time by clicking the customer services icon in the website header.

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