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GotPrint FAQs
Does GotPrint offer free shipping?
GotPrint offers automatic shipping discounts for multi-item orders when you order multiple quantities of the same product with identical specifications. Free shipping is also included with their free sample kit for U.S. customers.
Can I return items if I'm not satisfied?
First-time customers can return items within six business days for a full refund of printing costs on orders up to $100. You're responsible for return shipping costs, and this guarantee applies only once per customer.
How do I get a GotPrint discount?
Sign up for their email newsletter to receive exclusive discount offers and early access to promotions. You can also download their app and enable push notifications for mobile-exclusive deals and flash sales.
What's included in the free sample kit?
The free sample kit includes:
- Trifecta Business Cards
- Standard Business Cards
- Special Shape Cards
- Postcards
- Greeting Cards
It ships free via USPS Standard and takes 15-20 days to arrive, limited to one per customer.
Can I combine multiple discount offers?
No, GotPrint discount offers cannot be combined with other promotions. Each offer is limited to one use per customer and applies only to printing costs, not shipping, tax, or design services.
What payment methods does GotPrint accept?
GotPrint accepts:
- Visa
- Mastercard
- Discover
- American Express
- Checks (not for first-time customers)
Orders over $5,000 must be paid by cashier's check for security reasons.
How long does printing and shipping take?
Shipping time starts the day after your order ships. For example, if your order ships Monday with 2-day shipping, it arrives Wednesday. Weather conditions may affect delivery times in some areas.
What is the POG Rewards Program?
The POG Rewards Program is for brokers and high-volume customers who earn points on every order for exclusive perks and discounts. Email [email protected] with "POG Rewards Program" in the subject line to apply.
Do discounts work on mobile orders?
Some promotions are desktop-only and don't work on mobile orders. For the best discount options and compatibility, use the desktop version of the GotPrint website when placing orders.
What's GotPrint's price guarantee policy?
GotPrint offers a Low Price Promise and Honest Pricing Guarantee, maintaining competitive pricing through ongoing market research. They work year-round to keep prices low through their unique business model and operational efficiency.
More Ways to Save Money at GotPrint
GotPrint's savings game goes way beyond your typical discount situation. They've basically built a money-saving machine that rewards bulk orders, first-time customers, and loyal clients with real cash back in your pocket. From automatic shipping discounts to everything-included bundle packages, here's how to make your printing budget work harder for you.
How to Apply Your GotPrint Discount
Getting your GotPrint discount to work is pretty straightforward, but there are a few insider tricks to squeeze out every penny:
- Use the desktop version of their website for the best discount options – mobile orders miss out on some promotions
- Add items to your cart and head to checkout to find the discount field
- Enter your discount in the promo box before you pay
- Double-check the discount applies to printing costs only – it won't work on shipping, tax, or design services
- Verify eligibility requirements since most offers are limited to Continental U.S. customers and can't be stacked with other deals
Pro tip: If your discount isn't working, make sure you're ordering eligible products and haven't hit the maximum discount limit, which is typically $50 for most promotions.
Desktop Orders Get 10% Off Up to $100
Here's the deal that bridges that $100 vs $50 gap: GotPrint offers 10% off up to $100 in savings when you use the desktop version of their website. This is separate from their other promotions and gives you double the discount potential compared to their standard $50-capped offers. Mobile orders don't qualify for this one, so fire up your laptop when you're ready to place that big order. It's like getting rewarded for using the "grown-up" version of their site.
Save $30 When You Spend $250 or More
GotPrint's bulk order discount gives you $30 off when your printing costs hit $250 or more. This applies only to the actual printing – not shipping, tax, or design services – but it's a solid way to save on larger business orders. The discount works once per customer and can't be stacked with other offers, so it's perfect for those big marketing pushes or when you're stocking up on business cards and flyers for the year.
Get 10% Off Your First Order as a New Customer
First-time GotPrint customers can snag 10% off their printing costs with a maximum discount of $50. This new customer offer applies only to the printing itself, so you'll still pay full price for shipping and any add-on services. It's a one-time deal that can't be combined with other promotions, but it's a great way to test their quality without breaking the bank.
Direct Mail Packages: Like an All-Inclusive Resort for Your Marketing
GotPrint's Direct Mail Packages bundle everything you need for a complete marketing campaign into one price. Think of them as the all-inclusive resort of printing – they handle the heavy lifting while you sit back and watch the leads roll in.
4" x 6" Postcard Packages
The most popular package runs $3,266.91 for 5,000 postcards and includes 14 pt. Gloss Cover printing, full color on both sides, Custom Design Services, a Targeted Mailing List, and Presorted First Class Mailing. Smaller campaigns start at $878.24 for 1,000 postcards, while 2,500-piece campaigns cost $1,777.51.
5.5" x 8.5" Postcard Options
Larger postcards offer more design space, with packages starting at $902.57 for 1,000 pieces and scaling to $1,797.08 for 2,500 postcards. These use Presorted Standard Mailing to keep costs down while still including all the design and targeting services.
Custom Package Solutions
Need something different? Call 1.877.922.7374 (Option 3) to create custom packages that can include full-color postcards or brochures, targeted mailing lists, custom design, and your choice of Presorted First-Class or Standard Mailing.
POG Rewards Program for High-Volume Customers
The POG Rewards Program is GotPrint's VIP club for brokers and large-volume customers. You'll earn points on every order that lead to additional perks and discounts as your points pile up. To get considered for admission, email [email protected] with "POG Rewards Program" in the subject line. This isn't for casual customers – it's designed for businesses that place regular, substantial orders and want to be treated like printing royalty.
Free Sample Kit with No Shipping Charges
U.S. customers can request a free sample kit that includes samples of their most popular products: Trifecta Business Cards, Standard Business Cards, Special Shape Cards, Postcards, and Greeting Cards. There's no shipping charge within the United States, and it's limited to one kit per customer. The kit ships via USPS Standard and takes 15-20 days to arrive, but it's processed within 2-3 business days of your request. It's like getting a sneak peek before you commit to the full relationship.
Automatic Shipping Discounts for Multi-Item Orders
Order multiple items of the same product with identical specifications (size, quantity, color options), and GotPrint automatically applies a shipping discount at checkout. This works when you're ordering the same exact product options, though not all products qualify due to weight restrictions. The discount can't be combined with other offers, but it's applied automatically – no extra work needed on your end.
First-Time Customer Satisfaction Guarantee
New customers get a safety net with GotPrint's First-Time Customer Satisfaction Guarantee. If you're not satisfied with your finished printed product, notify them within six business days of delivery, and you can return it for a full refund of the printing costs (you'll pay return shipping). This applies only to first-time retail customers on orders up to $100, making it perfect for testing their quality before placing larger orders. It's basically a "try before you really buy" situation.
Product-Specific Discount Opportunities
GotPrint regularly offers 10% discounts on specific product categories, each with a maximum discount of $50. Recent promotions have included savings on custom bookmarks, apparel items (hats, t-shirts, polos, sweatshirts, hoodies), postcard magnets, floor decals, letterheads, PVC/polystyrene boards, and foam boards. These targeted discounts apply only to printing costs and can't be combined with other offers.
App Notifications for Exclusive Deals
Download the GotPrint app and turn on push notifications to get exclusive promos and discounts sent directly to your phone. The app includes functionality for applying deals, making it easy to save money on the go. This is often how they announce flash sales and limited-time promotions before they hit the website – it's like getting VIP access to the good stuff.
Customer Support at GotPrint
Need help with your order or want to discuss custom pricing for large projects? GotPrint's support team is available through multiple channels to help you save money and get exactly what you need.
- Phone: 1(818) 252-3000 or toll-free 1(877) 922-7374
- Hours: Mon-Fri 6:00am-6:00pm PT, Sat 8:00am-4:00pm PT
- Email: [email protected]
- Live Chat: Available on their website
For large orders over $250, it's worth calling to ask about potential courtesy discounts. Their customer service team can also help you navigate the POG Rewards Program application process and explain which products qualify for multi-item shipping discounts.